Faultless Facilitation (Second Edition)
Lois B. HartThe Instructor's Manual offers 27 in-class learning activities and optional training designs (1, 2, 3, or 5-day) to go with the best-selling Faultless Facilitation Resource Guide. The Instructor's Manual outlines how to plan, run and evaluate skill-based training for inexperienced facilitators. The Resource Guide includes "how to's" on group leading and problem solving for new facilitators. It covers everything from agenda setting to selecting the right problem-solving tools. Use it as a participant coursebook with the training program, as a self-study option, or for managers who need to understand more about the facilitator's role.
Fully Updated, including: An all new chapter on process management; More problem-solving tools; A new chapter on how to get started with a team and how to involve management in all phases; Creative ideas for handling conflicts and dealing with difficult people in teams Improved material on preparing agendas; Comprehensive bibliography.
Contents Include: Warm-up and agenda setting; Observing, listening, and questioning skills; Problem-solving methods; Dealing with problem people; Setting team guidelines; Creating a Vision And much more!